PILLPODS RETURN & REFUND POLICY

We facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

RETURN PROCESS:

For Return intimation, please visit https://pillpods.awd.world/home/contact and chat with us from 8AM to 8PM, Monday to Sunday. Pillpods customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint. Once the claim is verified as genuine and reasonable, Pillpods will initiate the collection of product(s) to be returned. The customer will be required to pack the product(s) in original manufacturer’s packaging.
Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through online payment will be refunded through fund transfer to customer bank account.
Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

The returns are subject to the below conditions:-
Any wrong ordering of product doesn’t qualify for Return;
Batch number of the product being returned should match as mentioned on the invoice;
Return requests arising due to change in prescription do not qualify for Return;
Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.